At House of Rhai, we aim to ensure a smooth and reliable delivery process for all orders. Please review our delivery policy below to understand how we handle deliveries within Lagos, interstate, and internationally.
1. General Information • All orders are processed within 1-2 business days after payment is confirmed. • Deliveries are made during business hours, Monday through Saturday, excluding public holidays. • You will receive an order confirmation and tracking details (where applicable) once your order has been dispatched.
2. Deliveries Within Lagos • Delivery Time: Orders within Lagos are typically delivered within 1-3 business days depending on location. • Delivery Fee: Delivery charges vary based on the location within Lagos and will be calculated at checkout. • Same-Day Delivery: Available for orders placed before 12:00 PM at an additional cost.
3. Interstate Deliveries (Within Nigeria) • Delivery Time: Interstate deliveries usually take 3-5 business days, depending on the destination. • Delivery Fee: Charges are based on the destination and package size and will be communicated during checkout. • Service Providers: We partner with trusted courier services to ensure timely and secure deliveries.
4. International Deliveries • Delivery Time: International shipments typically take [Insert Timeframe, e.g.4-14 business days], depending on the destination and customs processing. • Delivery Fee: Fees vary based on the country and package size. Shipping rates will be calculated during checkout or provided upon request. • Customs and Duties: Customers are responsible for any customs fees, taxes, or import duties that may apply in their destination country. These charges are not included in the product price or shipping fee.
5. Delivery Exceptions • Delivery times may be affected by factors beyond our control, such as weather, courier delays, or customs processing. • If there is a delay, we will notify you as soon as possible.
6. Tracking Your Order • For orders with tracking, you will receive a tracking number via email or SMS after your order has been dispatched. • Use this tracking number to monitor your shipment status online.
7. Failed Deliveries • If delivery is unsuccessful due to incorrect address details or the recipient being unavailable, re-delivery charges may apply. • Please ensure that the delivery address and contact information provided are accurate.
8. Pickup Option • Customers within Lagos may opt for a pickup option at 75, Adeniran Ogunsanya, Surulere, Lagos. Pickup is free of charge and must be scheduled in advance.
9. Contact Us For any questions or concerns regarding delivery, please contact us: • Email: tope@rhai.shop • Phone: +2347011387794 • Address: 75, Adeniran ogunsanya, Surulere, Lagos, Nigeria
