At House of Rhai, we want you to be completely satisfied with your purchase. While we do not
offer refunds at this time, we are happy to provide exchanges or store credits under the
conditions outlined below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
• The item must be unused, unworn, and in its original condition.
• The item must be returned with its original packaging and tags attached.
• A return request must be made within 3 days of receiving the item.
2. Items Not Eligible for Return
The following items are not eligible for return or exchange:
• Custom-made or personalized items.
• Sale or clearance items.
• Gift cards.
3. Process for Returns
To initiate a return, please follow these steps:
1. Contact us at tope@rhai.shop or +2347011387794 with your order details.
2. Our team will review your request and provide instructions for returning the item.
3. Once the item is received and inspected, we will issue a store credit or process an
exchange, as per your preference.
4. Store Credit
• Store credits will be issued in the form of a voucher or coupon code, redeemable on our
website or at our store.
• Store credits must be used within 2 months from the date of issue.
5. Exchanges
• Exchanges are subject to stock availability.
• If the desired item is out of stock, you will receive store credit instead.
6. Shipping Costs
• Return shipping costs are the responsibility of the customer unless the item was defective
or incorrect.
• Shipping fees are non-refundable.
7. Contact Us
For any questions or assistance with your return, please contact us:
• Email: tope@rhai.shop
• Phone: +2347011387794
• Address: 75, Adeniran ogunsanya, Surulere, Lagos, Nigeria
We appreciate your understanding and thank you for choosing Rhai
